The out-of-hours service operates a patient questionnaire and monitors responses on a weekly basis. The patient questionnaire is anonymous, but patients who wish to continue discussion of a particular issue do have the option to leave their contact details so that we can follow up, initially by telephone or email, to conclusion.
If you want to make a complaint about our service, we ask you to speak to the service manager in the first instance.
A Previous Out of Hours Patient, March, 2014The staff were really friendly and made me feel at ease…really lovely staff with excellent knowledge. Quick and helpful and made me feel better for going.